Refund and Returns Policy

Last updated: 12 August 2026

We want every Beluga Stereos order and installation to be correct. This policy explains how to request a return, repair, replacement or refund. It does not limit any rights available under South African consumer law.

Starting a return

Contact us before sending an item back:

• Email: accounts@belugastereos.co.za
• Phone: +27 62 012 8738
• Address: 67 Kingfisher Avenue, Elspark, Germiston, 1418

Include your order number, a description of the issue and clear photographs where relevant. We will confirm the return instructions and reference before you send the product.

Incorrect, damaged or defective products

Please contact us promptly if an item is incorrect, arrives damaged or appears defective. Keep the product, packaging, accessories and proof of purchase. After assessment, the available remedy may include repair, replacement or refund, as required by applicable law.

Unwanted products

Contact us before returning an unwanted product. To be considered for a change-of-mind return, the item should be unused, uninstalled, undamaged and complete with its original packaging, accessories and manuals. Return transport costs may be for the customer’s account unless the return results from our error or the law provides otherwise.

Installed, configured and special-order products

Products that have been installed, wired, cut, coded, configured for a specific vehicle or specially ordered cannot normally be returned merely because the customer changed their mind. This does not affect rights relating to defective goods, poor workmanship or goods that do not match the agreed specification.

Inspection and refunds

Returned products are inspected before a remedy is finalised. Approved refunds are issued to the original payment method where practical. Bank and payment-provider processing times are outside our control. Missing parts, damage unrelated to a defect, or unauthorised installation work may affect a change-of-mind return, subject to applicable law.